Refund policy

At CharmNest, we want customers to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.
30-Day Return Policy
CharmNest offers free returns within 30 days. The return period begins on the date your order is delivered.
To be eligible for a standard return, the product should generally be returned in substantially the same condition in which it was received, together with included accessories or components where applicable. Customers should take reasonable care of products while deciding whether to keep them.
For hygiene reasons, grooming products that have been extensively used, contaminated, deliberately damaged, altered, or misused may not qualify for a standard change-of-mind return where permitted by applicable law. This limitation does not affect rights relating to defective, damaged, misdescribed, or incorrect products.
How to Request a Return
To begin a return, contact us at support@CharmNest.site within 30 days of delivery.
Please provide your name, order number, the email address associated with the order, the product you wish to return, and a brief explanation of your request.
Our support team will review your request and provide the appropriate return instructions. Please do not send a product to an address without first receiving return instructions from our team, as the appropriate return destination may depend on the order.
Free Returns
Eligible returns under this policy are provided at no return shipping cost to the customer. Where a return shipment is required, CharmNest will provide or arrange the appropriate return method or instructions.
Customers should follow the provided return procedure to ensure that the return can be properly identified and processed.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or materially different from what you ordered, contact support@CharmNest.site as soon as reasonably possible.
Please include your order number and clear photographs showing the product and the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Refunds
Once an eligible return has been received and reviewed, or once we otherwise confirm that a refund is appropriate, the refund will be issued to the original payment method unless otherwise required by law.
After a refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Original amounts paid for eligible returned products will be refunded in accordance with this policy. Because CharmNest offers free standard worldwide shipping, there is normally no standard outbound shipping charge to refund.
Cancellations
If you need to cancel an order, contact us as soon as possible at support@CharmNest.site. We will attempt to accommodate cancellation requests when the order has not yet entered processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. You may instead request a return after delivery in accordance with this policy.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights available to you under applicable law. Where applicable law provides rights or remedies that are more favorable than this policy, those legal rights will apply.
For return or refund assistance, contact:
Email: support@CharmNest.site
Phone: 619-400-9858
Address: 1425 Greasy Br, Hagerhill, Kentucky, United States