Refund policy

At CharmNest, we want you to enjoy the jewelry you choose from our collection. We understand, however, that sometimes a product may not be exactly what you expected.

For this reason, we offer a straightforward return policy for eligible purchases.

30-Day Free Returns

Eligible purchases may be returned free of charge within 30 days of delivery.

The return period begins on the date your package is recorded as delivered by the applicable shipping carrier.

To request a return, please contact:

Email: ezechielhoustoncm@hotmail.com
Phone: 619-400-9858

Please include your order number and identify the product you wish to return.

Return Conditions

To qualify for a standard return, merchandise should generally:

Be returned within 30 days of delivery.
Be in substantially the same condition in which it was received.
Be reasonably free from signs of extended wear.
Not have been intentionally altered, modified, or damaged.
Include accompanying pieces or accessories where applicable.
Be associated with valid proof of purchase or identifiable order information.

Customers may reasonably inspect and try on jewelry after receiving it.

Products showing substantial wear, avoidable damage, modification, missing components, or misuse may not qualify for a standard return except where applicable consumer law provides otherwise.

Free Return Arrangements

Eligible returns under our 30-day policy qualify for free return arrangements.

Please contact us before sending merchandise back.

Our customer service team will provide applicable return instructions. Products should not be mailed to an address without first receiving return authorization and instructions.

Damaged or Defective Items

Please inspect your order when it arrives.

If your bracelet arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs where appropriate.
Any other relevant information.

After reviewing the situation, we will determine an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

Incorrect Products

If you receive a product different from the one you ordered, please contact our customer support team.

Do not intentionally damage, modify, or discard the incorrect merchandise before receiving instructions from us.

Refunds

After an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the transaction.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Exchanges

If you would prefer a different bracelet or design, contact us for assistance.

Depending on inventory and circumstances, we may recommend returning the original item and placing a separate order for your preferred design.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests submitted before fulfillment begins.

Once an order has been processed or dispatched, cancellation may no longer be possible. An eligible return can instead be requested after delivery.

Consumer Rights

This policy does not limit statutory consumer rights or remedies that cannot legally be excluded or restricted.